Returns Policy

Each From Found piece is uniquely created in our Adelaide workshop. A lot of time and effort goes into making sure each piece is of the highest standard, and the smallest of details are checked thoroughly to make sure that when you order from us you are getting a piece that you love.

When picking a piece make sure you pay close attention to our Sizing Chart, to ensure your best fit, and read product descriptions carefully so you know exactly what you’re ordering.   

We understand that sometimes when ordering online mistakes can be made. If you would like to make an exchange or return on an order we ask that you contact us via e-mail at hello@fromfound.org to discuss your reasons for the return.  

E-mails relating to returns must be made within the first 2 days of the recipient receiving the parcel and once a return has been agreed upon, From Found must receive the returned parcel within the next 14 days by trackable postage. Shipping is paid for by the customer unless the fault lies with us. The item must be unworn, unwashed and with all tags attached.

Sale items cannot be refunded, only exchanged.   

If you receive a piece that is damaged or has a manufacturing fault please email hello@fromfound.org with your order number, a photo and description of the fault, and we will happily repair, replace or refund the item. This contact must be made within the first 30 days of purchase.    

Sorry no returns on accessories unless faulty.   

The cost of returned merchandise will be refunded to you at the current exchange rate, in Australian dollars.  

Please wrap securely and return the merchandise and mail to the address below:

From Found, Suite 8, 2 Hindmarsh Square, Adelaide, South Australia, 5000        

When e-mailing From Found about any returns please be patient with us as we are a small operation and, while we do value our customers and want to address your concerns, we may not be able to refund or exchange every return.

We endeavour to respond to any of your e-mails within the first 2-3 days of receiving it.    

For any questions regarding our returns policy please e-mail hello@fromfound.org